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đŸ“Ļ Returns Management

Initiate returns, track status, and manage refunds for your orders

🛍ī¸ Select Product to Return

Choose from your eligible orders below. Items must be returned within 30 days of delivery.

Traditional Basket

Traditional Woven Basket

Order #UC2025-0042

Delivered: Dec 15, 2024

Price: UGX 45,000.00

✓ Eligible for Return
Handcrafted Jewelry

Handcrafted Jewelry Set

Order #UC2025-0042

Delivered: Dec 15, 2024

Price: UGX 82,000.00

✓ Eligible for Return
Pottery Vase

Decorative Pottery Vase

Order #UC2025-0038

Delivered: Dec 20, 2024

Price: UGX 35,000.00

✓ Eligible for Return
Wooden Sculpture

Wooden Sculpture

Order #UC2024-0012

Delivered: Nov 10, 2024

Price: UGX 125,000.00

✗ Return Period Expired

📊 Active Returns

Track the status of your current return requests

Return #RET2025-0012 🚚 In Transit to Warehouse
Product: Traditional Woven Basket
Order Number: UC2025-0042
Requested: Dec 27, 2024
Refund Amount: UGX 45,000.00
✓
Return Request Submitted
Your return request has been received
Dec 27, 2024 - 10:30 AM
✓
Return Approved
Return authorized by our team
Dec 27, 2024 - 2:15 PM
🚚
Item Picked Up
Courier has collected the item
Dec 28, 2024 - 11:00 AM
đŸ“Ļ
Item Received at Warehouse
Pending inspection
Expected: Dec 30, 2024
💰
Refund Processed
Funds returned to your account
Expected: Jan 2, 2025
📄

Shipping Label

Use this QR code or tracking number for your return shipment

📱

TRACK-RET2025-0012-UGC

Return #RET2025-0008 ✓ Item Received - Under Inspection
Product: Handcrafted Jewelry Set
Order Number: UC2025-0038
Requested: Dec 23, 2024
Refund Amount: UGX 82,000.00
✓
Return Request Submitted
Your return request has been received
Dec 23, 2024 - 9:00 AM
✓
Return Approved
Return authorized by our team
Dec 23, 2024 - 1:30 PM
✓
Item in Transit
Item shipped to warehouse
Dec 25, 2024 - 10:00 AM
🔍
Item Received & Under Inspection
Quality team is inspecting the item
Dec 28, 2024 - 3:00 PM
💰
Refund Processed
Funds returned to your account
Expected: Dec 30, 2024

📜 Completed Returns

View your past return requests and refund details

Return #RET2024-0156 ✓ Refunded
Product: Decorative Wall Hanging
Order Number: UC2024-0892
Return Reason: Not as Described
Requested: Dec 10, 2024
Completed: Dec 18, 2024

💰 Refund Information

UGX 67,500.00
Refund Method: Mobile Money
Transaction ID: TXN-2024-125678
Processing Time: 8 days
Refund Date: Dec 18, 2024
Return #RET2024-0142 ✓ Refunded
Product: Wooden Serving Tray
Order Number: UC2024-0845
Return Reason: Changed My Mind
Requested: Nov 28, 2024
Completed: Dec 5, 2024

💰 Refund Information

UGX 52,000.00
Refund Method: Store Credit (+10% Bonus)
Total Credit: UGX 57,200.00
Processing Time: 7 days
Credit Date: Dec 5, 2024
Return #RET2024-0138 ✗ Rejected
Product: Custom Engraved Plaque
Order Number: UC2024-0812
Return Reason: Changed My Mind
Requested: Nov 20, 2024
Rejection Reason: Customized items not eligible for return